Customer service workshop will be offered in Terry, May 5

        Prairie County Chamber of Commerce invites all area businesses and organizations to attend the Montana Superhost customer service workshop, “Lost and Found in Montana”. The workshop will be at the Stockman Bank, 117 Logan Ave, on Thursday, May 5 from 5:30 p.m. to 8:30 p.m. This session is free of charge to all participants.  

Please pre-register by contacting Dale Galland at 635-5598 or email  
“Lost and Found in Montana” is designed to create an awareness and understanding of Montana’s travel industry, including “geo-travelers” and to enhance the level of customer service provided by that industry. All of us who meet and serve Montana’s visitors can help them find what they are searching for, and not get lost along the way.  
Those who attend the workshop will find out where to access a wealth of traveler information and how to describe the uniqueness of Montana communities. Information provide will leave those attending with a feeling of more confidence in handling customer service challenges as well as understanding the different generations at work. This interactive training will include a geo-tourism map scavenger hunt, time to consider your natural talents, tips to establish a connection with your customers, and an activity to distinguish your business from the others that visitors choose from. All participants are encouraged to bring brochures, flyers or information to share about area businesses or attractions and they will receive a certificate of completion.
The trainer for this Lost and Found in Montana seminar will be Nancy Walker. She is a dynamic facilitator who has a thorough understanding of what it means to provide outstanding service while motivating others to do the same.  
        This training is made available across the state by the Montana Department of Commerce Office of Tourism Montana Superhost Program and Flathead Valley Community College. 

Published April 27, 2011

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